Connex Assistance Middle East

CONNEX Assistance is a medical and travel assistance company for the Middle East and Africa. It has offices in Cairo, Dubai and Riyadh. The company says it has operated since 1999.

The company says it has more regional experience than any other assistance company. It describes itself as a trusted partner for travel, health insurance and assistance companies that need medical services in the region and around the world.

The company says its offices in Egypt, the UAE and Saudi Arabia respond around the clock. Its alarm center in Egypt handles calls at all hours.

Services include medical assistance, air ambulance service, cost containment, repatriation of human remains, emergency search and rescue, technical assistance, legal assistance, and concierge services. It also lists travel assistance for bookings, lost luggage claims and airport transfers.

The air ambulance service includes ICU air ambulances, stretcher flights with escort and oxygen support, and ground support across the region. The site says its network covers 20 countries in the Middle East and Africa.

The site says the company has ISO 27001:2013 and ISO 9001:2018 certifications. It says the company works to the highest international standards for insurance and assistance companies.

The company also offers a concierge service for VIP insureds. The site says it can provide 24-hour support for their needs. The site says its legal team has handled high-profile cases and local government paperwork. It also says the company draws on its case volume and network experience to control costs. Outbound travelers can also get international patient care and cross-border medical coordination, the site says. Phone numbers include +2 02 333 2 35 98 for the Egypt alarm center, +971 4 587 69 89 for the UAE, and +966 53723 8987 for Saudi Arabia. The Egypt contact page lists an address in the Smart Village area of Cairo. The UAE office is in Jumeirah Lake Towers, Dubai.