APG USA

APG USA is a General Sales and Services Agent (GSA) that represents airlines in the United States. Headquartered in New York, with offices in Miami and Los Angeles, it promotes and sells partner airlines to US travel agencies and handles reservations, ticketing and ARC settlement for them. It is part of the APG Network, which describes itself as the largest passenger and cargo GSA airline network, with more than 100 offices in over 170 countries and more than 200 airline clients.

Services

• Airline sales representation and account support for travel agencies
• Reservations and ticketing from the New York and Miami offices
• ARC administration, settlement and dispute handling
• Commission and incentive agreements for agencies
• APG Airlines (GP-275), a ticketing partner for US travel agencies
• APG Direct Connect, an NDC platform linking agents to partner airlines
• Agency help desk for refunds, schedule changes, waivers and groups

Airlines represented

GSA clients include Air Burkina, AirCalin, Air Cambodia, Air Mauritius, Air Tanzania, ASKY Airlines, Batik Air, flydubai, Hong Kong Airlines, Israir, Juneyao Airlines, Madagascar Airlines, Shenzhen Airlines, Sunrise Airways and Thai Lion Air. ARC administration clients include Atlantic Airways, Africa World Airlines, Cyprus Airways, JEJU Air, Luxair and t'way Air.

Company facts

• Part of the worldwide APG Network
• CEO: Julianna Hill
• Offices: New York (headquarters), Miami (Doral) and Los Angeles
• Nationwide sales coverage across the US