Ambulance Victoria Air Ambulance

Ambulance Victoria (AV) is Australia's emergency medical services provider for the state of Victoria, responsible for providing emergency medical transport, pre-hospital care, and non-emergency stretcher and clinic transport services.

The organization serves approximately 5.2 million people throughout Victoria, covering an area of almost 227,600 square kilometers. Ambulance Victoria also operates air ambulance services throughout the state for time-critical patient transport and remote area retrieval.

The headquarters in Doncaster coordinates statewide operations including emergency response, non-emergency transport, and air ambulance services. For aviation professionals and healthcare providers exploring emergency medical services in Australia, Ambulance Victoria delivers proven expertise in pre-hospital emergency care and aeromedical transport.

Services & Capabilities

Emergency ambulance services assist when patients require urgent medical attention or hospital transport. Paramedics provide specialized medical skills to maintain life and reduce injuries during emergency situations and patient transport. The organization delivers excellence in paramedic services for health emergencies and crises while integrating with broader healthcare networks.

Ambulance Victoria coordinates with hospitals, emergency services, and healthcare providers throughout the state. Non-emergency services help patients needing urgent healthcare that is not life-threatening but cannot wait for a GP appointment.

Alternative care pathways include Nurse on Call (24/7), Victorian Virtual Emergency Department, and Priority Primary Care Centres. Airplane medical transport services support long-distance transfers and patient repatriation requirements.

Operations & Process

The Triple Zero (000) emergency dispatch system manages all emergency responses from initial call to patient delivery at receiving hospitals.

When callers contact Triple Zero, operators assess the emergency and dispatch appropriate response units including road ambulances, rapid response vehicles, or air ambulance aircraft.

The organization maintains significant infrastructure across Victoria to enable rapid emergency response regardless of location. Air ambulance services deploy for remote area retrieval and time-critical inter-hospital transfers.

Key Services

• Emergency Response: Triple Zero (000) dispatch. Paramedic crews. Rapid emergency response. Life-saving medical skills. 24/7/365 availability.
• Air Ambulance: Helicopter operations. Fixed-wing transport. Remote area retrieval. Inter-hospital transfers. Time-critical emergencies. Statewide coverage.
• Non-Emergency Transport: Stretcher transport. Clinic transport services. Scheduled medical appointments. Patient mobility support. Healthcare facility transfers.
• Pre-Hospital Care: Specialized medical skills. Life maintenance. Injury reduction. Emergency stabilization. Transport medical care.
• Healthcare Integration: Hospital coordination. Nurse on Call connection. Virtual Emergency Department referral. Priority Primary Care Centre liaison. GP pathway support.
• Community Programs: First aid education. Public health awareness. Membership programs. Smoke and health guidance. Donation support.

Quick Facts

• Organization: Ambulance Victoria (AV)
• Type: State Government Emergency Medical Service
• Location: Doncaster, VIC (headquarters)
• Emergency Number: Triple Zero (000)
• Non-Urgent Health Line: Nurse on Call 1300 60 60 24
• Coverage: Victoria statewide
• Population Served: 5.2 million residents
• Service Area: 227,600 square kilometers
• Employees: 1,001-5,000 staff
• Services: Emergency transport, pre-hospital care, air ambulance, non-emergency transport

Contact

Phone: +61 3 9840 3653
Email: recruitment@ambulance.vic.gov.au