Air Passenger Rights

Air Passenger Rights is an independent non-profit group based in Halifax, Canada. The site says it is run by volunteers. It helps air travellers learn their rights and enforce them against airlines. The group's message is that airlines often claim passengers have no rights.

The site offers practical guides. These cover damaged, delayed and lost baggage. They cover flight delays and cancellations in the EU and EEA, and in Canada. They explain denied boarding in Canada and the United States. There are also guides on statutory chargeback in several Canadian provinces.

The group publishes news releases, op-eds, a blog and reports. Its reports include an analysis of proposed changes to Canada's Air Passenger Protection Regulations. A 2026 written submission to a Senate committee covers a government proposal on complaint adjudication. The group says that proposal is unfair to passengers. It warns that airline-picked judges could decide complaints.

The group states its vision. It hopes for a travelling public that is aware of its rights and able to enforce them. Its mission is to turn helpless passengers into empowered travellers through education, advocacy, investigation and litigation. The site says the group investigates practices that put passenger safety at risk.

The site includes testimonials, a glossary and an FAQ. It also has a page for passengers who need assistance. The site asks readers to support the non-profit. It says support helps the group keep helping passengers.

The site lists social media pages on Facebook and X. The contact page directs people to the group's Facebook page for quicker answers. The site is available in English and French. The footer shows a 2026 copyright and links to terms and a sitemap.