Air New Zealand

About Air New Zealand

Air New Zealand is an airline that carries passengers to, from and within New Zealand. The company's stated aim is to be the customers' airline of choice when traveling to, from and within New Zealand. It flies to destinations in New Zealand, Australia and the Pacific Islands, and it runs a New York to New Zealand route.

Air New Zealand flies Boeing 787-9 and 777-300ER jets, Airbus A321neo, A320neo and A320 jets, and ATR72 and de Havilland Q300 turboprops. Cabin options include Premium Way to Fly, Economy Skycouch, OneUp upgrades and seat selection. Customers can also buy a twin seat at check in. Free inflight Wi-Fi and inflight entertainment are offered on board.

The Koru loyalty program uses Airpoints as its currency. Members earn Airpoints by flying and by shopping with Koru partners. They can spend Airpoints on flights and rental cars. Koru tiers run from Bronze to Black, and members can get help with missing points claims.

Customers can book flights online, manage bookings and check in online or on mobile. Fare Hold reserves a fare at the displayed price for up to three days for a fee. Travelers can also add hotels, travel insurance, rental cars and taxi transfers. The airline offers group travel from North America and a corporate business program. Its Oscar virtual assistant answers questions online.

Baggage services offices operate in New Zealand and at international airports. Customers can get help with mishandled bags and carry on or checked bag allowances. Travel with pets is also covered. The customer service plan covers safety, lowest fares, cancellations, refunds, delays, overbooking and lengthy tarmac delays. Some parts of the plan apply to flights to, from and within the United States only.