Queensland Ambulance Service

Australia Emergency Medical Provider

Queensland Ambulance Service (QAS) is Australia's state government emergency medical provider serving Queensland's 5.2 million residents. The service delivers emergency response, patient transport, and community health programs across one of Australia's largest geographic regions.

QAS operates 24/7 through its Triple Zero (000) emergency dispatch system, coordinating paramedics, emergency medical dispatchers, and patient transport officers statewide.

The dedicated emergency dispatch center manages all aspects of emergency response from initial call to patient delivery at receiving hospitals. For aviation professionals and healthcare providers exploring emergency medical services in Australia, Queensland Ambulance Service delivers proven expertise in pre-hospital emergency care and patient transport.

Services & Capabilities

Queensland Ambulance Service specializes in emergency medical response requiring rapid patient assessment and transport to appropriate medical facilities. Services include Triple Zero (000) emergency response, inter-hospital patient transport, special event medical coverage, first aid training courses, defibrillator registration programs, and community health education.

QAS operates helicopter and fixed-wing air ambulance aircraft for remote area retrieval and time-critical transfers across Queensland's vast territory.

QAS coordinates with hospitals, emergency services, and aeromedical providers throughout Queensland. The service offers interpreter services for non-English speakers and supports people with speech or hearing difficulties through the National Relay Service. The Emergency+ smartphone app helps callers communicate their exact location during emergencies using GPS coordinates and what3words technology.

Operations & Process

The Triple Zero (000) emergency dispatch system manages all emergency responses from initial call to ambulance arrival.

When callers contact Triple Zero, operators transfer the call to QAS emergency medical dispatchers. Dispatchers gather critical information including exact location, callback number, incident details, number of patients, patient age, consciousness status, and breathing status. Ambulances deploy while callers remain on the line receiving first aid instructions.

QAS maintains strict protocols regarding patient confidentiality and police notification. Paramedics do not notify police when responding to drug overdose emergencies unless physical safety is at risk, someone has died, or violent injury has occurred. This approach encourages people to call for help during overdose emergencies. The service also provides airplane medical transport coordination for patients requiring long-distance transfers or medical repatriation.

Key Services

• Emergency Response: Triple Zero (000) dispatch. Paramedic crews. Advanced life support. Cardiac emergencies. Trauma care. 24/7/365 availability.
• Patient Transport Service: Inter-hospital transfers. Non-emergency transport. Scheduled medical appointments. Bed-to-bed service.
• First Aid Training: Accredited courses. CPR certification. Workplace first aid. Community education programs.
• Event Medical Services: Special event bookings. Mass gathering coverage. Standby ambulance crews. Event medical planning.
• Clinical Resources: Clinical Practice Guidelines (CPG). Clinical Practice Procedures (CPP). Drug Therapy Protocols (DTP). Health professional resources.
• Community Programs: Defibrillator (AED) registration. Health advice via 13 HEALTH. Public education. Volunteer opportunities.

Quick Facts

• Organization: Queensland Ambulance Service (QAS)
• Type: State Government Emergency Service
• Location: Queensland, Australia
• Emergency Number: Triple Zero (000)
• Non-Urgent Advice: 13 HEALTH (13 43 25 84)
• Coverage: Queensland statewide
• Population Served: 5.2 million residents
• Service Area: 1,852,642 square kilometers
• Workforce: Paramedics, Emergency Medical Dispatchers, Patient Transport Officers
• Operations: 24/7/365 emergency response
• Clinical Standards: CPG, CPP, DTP protocols
• Training: Accredited first aid courses
• Technology: Emergency+ app with GPS and what3words

Contact

Email: QAS.Media@ambulance.qld.gov.au