I was a long distance transport to Dallas from Lafayette which meant 8 hours on a stretcher with maybe 1/2 inch padding. There are air mattresses and memory foam pads designed for stretchers that would make it more bearable. Staff were very pleasant and professional and did what they could to make me comfortable but it was impossible to be comfortable on that stretcher for such a long travel. Also, there was a small fan but seemed to be no air conditioning in the transport compartment.

After the bill was settled through my insurance, they continued to send delinquent notices. Don't trust them. They cashed the check from my insurance but are still billing me. Their system was down when I called to speak with them.

The average all ambulance ride ranges from $940 to $1,277 but Acadian Ambulance Service are overcharged $2500 either urgent or not. After insurance process for amount they required to pay and patient has to pay copay, but they are still not satisfied. They are so greedy. To whoever people out there please be careful of this service, they will scam your money. Pick Medexpress ambulance service, they charge very reasonable price range and better service and very professional when you call them about the billing

You'd be better off hitch-hiking. This company preys on the vulnerable. I was transferred by Acadian Ambulance Services from a small town emergency room in Louisiana to a larger hospital in a nearby town for emergency surgery in December 2022. My health insurer paid nearly $1000 for this half hour trip. Acadian Ambulance then sent me a "balance bill" for $1,790.17. I contacted both Acadian and my insurer and was told that the two entities negotiate an amount between them that satisfies each of them. Ambulance companies with low ethical standards will then "balance bill" patients whose insurance companies have already paid for the service(s). This is prohibited by Louisiana's Balance Billing Act, and I am now considering legal action. To make matters even worse, my boyfriend followed the ambulance that transported me to the neighboring town and told me afterward that he was afraid I wouldn't survive the trip, because the ambulance was weaving all over the road. He thought on more than one occasion that the ambulance was going to crash -- and not because of any external factors. And they charged $3000 for the pleasure!

Great company. Just wanted to clear some things up for the slow ones in the back. This company is not horrible just because your grandma died BEFORE they even stepped on scene...people die...it's a fact of life, that's just common sense. These people drive tall, heavy vehicles...tall heavy vehicles=top heavy vehicles that are easily swayed by heavy winds. You're not gonna die just because the truck is being swayed. Common sense also. Yes, ambulance rides are expensive but guess what? So is running a large company with top tier medics, up to date equipment, medical supplies, ambulance maintenance and station upkeep...and half the time y'all don't even pay up so the company still has to eat the bill! That should be common sense but people tend to forget theyre not taxis, they're medical vehicles that are used to save lives on the daily and have to be constantly maintained. Try again!