MSIG (Mitsui Sumitomo Insurance Group)

Great building. Great staff.

I don't want to add 1. I was the victim, and although I had not yet fully recovered and wanted to go to the hospital, I was told that I would only be able to go to the hospital for three months after the traffic accident, and the insurance company told me that the orthopedics and acupuncture clinics I went to would be closed as of today. Insurance company. When I talked to people around me, they told me that the insurance company Sumitomo Mitsui was the worst. It is up to you and your doctor to decide whether you have fully recovered or not!

My vehicle got a flat tire in the Kamikochi area and I asked for a tow truck to be arranged.I asked them to arrange a rental car on the spot, but when the contact point was wrong, I called another department and the tow truck was sent. I arrived an hour later and called again to ask how the rental car arrangements were going, and I would make arrangements. What's going on with this insurance company? In a situation where the tow truck company is arranging a taxi, the insurance company is completely useless. If you can't arrange it, we won't be able to do it, so it's better for you to do it yourself. The woman at the Omiya branch said she could take a tow truck or a taxi home, but since arrangements were slow, she asked her boss to contact her.Finally, an hour later, Manager Hiramatsu called and told her to call him. Even though it is an emergency, there are 3 counters and it is not possible to make emergency arrangements. Even with online insurance, you won't find such a slow response. I returned to Tokyo for a taxi cost of 100,000 yen. If you call 30 minutes after riding the expressway and take a taxi, it will only cost you 20,000 yen per person. What are you saying about the slow response? I am grateful that I waited even though I was told I was sorry hundreds of times. They have to wait for hours in the mountains. For the first time, the contractor told me that I would not take the tow truck. The insurance company didn't say anything, just arranged for a tow truck, and didn't give any explanation. Almost two hours after I called, I was finally able to arrange a rental car. I'm on my way to Tokyo in a taxi. I'm disappointed to think that I ended up with such a crappy insurance company. I will cancel all insurance policies that I have for 4 cars with this company. This insurance company is completely useless in case of emergencies. An insurance company with zero emergency response. Handling the phone. Insurance companies that advertise on TV are great. worst

In the past, when I was a victim of theft, even though I had the applicable insurance, the worst insurance company refused to pay at all for some reason. I guess you could call it a fraudulent company. . .

I think each person has their own values. I am at the limit of my patience so I am writing this. I thought insurance was something like buying peace of mind. However, this insurance is just a worry. It takes more than a month to file an insurance claim, so if I had known this would happen, I would not have signed up in the first place. To be honest, for those who are thinking of joining, I cannot recommend it. I don't want to give any stars.