Delta Air Lines

Thank you Delta for the in flight snack and drink options as well as a quiet plane. Although sometimes your planes look outdated on the inside. I appreciate the Cancer awareness outfits coming from a family where cancer has presented in many over the years. It has taken several of my family members rapidly when discovered. I appreciate the Delta application and the non confusion ability of the app, along with its ability to connect with other companies such as Starbucks. Air conditioner could be a bit colder. Thank you again

Thank you, Delta & Kenny, and the Atlanta crew. Kenny, your service was superb. Happy Holidays

My initial experience with the call center was magnificent! The young lady helped me get everything I needed for a seamless round trip to Vegas after years of not flying. JAX INTL staff was also amazing. I encountered some issues when stopping by the “Delta - We’re Here to Help” desks in the ATL airport. Very rude females behind the two different desks I had to approach. One was talking badly about a customer who had just walked off so I knew it would not be getting off to a pleasant start. Had issues on two of my flights where the African American females would not assist me at all. Granted I wasn’t in first class but I was middle tier. They did not offer me drinks or snacks, I am assuming because I was on the window? The couple next to me, who were also African American were given the best service and free alcoholic drinks, which I thought was for 1st class only. On my flight home we were delayed due to inclement weather. When I arrived at my flight in ATL to JAX the rude desk clerk said “I am sure your flight was already changed since you are late.” Um, I was late because I wasn’t the pilot ma’am so I have no control over God creating clouds and rain or the pilot trying to get us all there in one piece (is what I was thinking but did not verbalize). After my nerves went into high gear thinking I was going to have to sit and wait for 2 hours she rudely stated, “give me your ticket.” I handed it to her and then she said “scan it and go on.” The plane was filled to capacity but my Comfort+ seat was still waiting for me. I apologized to everyone even though it wasn’t my fault but I knew they graciously waited on me to get there and that was wonderful. I wanted to give kudos to the pilots on both flights home. Even with the horrible weather it was a smooth flight. I will stick with Delta and from now on I will get the names of any staff who do not match up to the quality of service that Delta is bringing to its patrons. They have too many perks to access points, upgrade and use the app for seamless travel to let a few bad apples ruin such a great organization.

Well I could usually give Delta 5 stars but if you manage to be in First Class and the flight becomes delayed on the ground for an extended period, it is customary to at least serve Fist class passengers a beverage. But this was not even a thought and there is less and less service now a days in the air. Any excuse not to have to bring that service out. It was an old plane, a tired CRJ 900. Fast but no amenities. Plus, medallion status even platinum or diamond have been scaled-down so much that it really makes no difference. They did give 5 folks $600 to get off the plane because the plane was way too heavy. Now we are going to sit here, doors closed and burn off some fuel because that's the business they are in. Delta's consistency seems to decline every week or maybe it's just because it's a flight to West Virginia. Either way it's disappointing that FIRST CLASS is just a bigger seat in front. No service. And, I am exhausted by the flight attendants who can't get their flirty head out of the pilots space and not just the COCKPit.

I am so very disappointed with Delta. I made the trip from Pittsburgh, PA to Atlanta, GA as my father was in the hospital. Long story short, he ended up passing away. I was not aware of the bereavement benefit when I booked my flight and when I used the chat function with Delta to ask about it I was told life happens and that I should have booked a bereavement flight in the first place rather than the round trip ticket I purchased. Thankfully, I was able to extend my stay by 2 days so I was able to spend more time with my mom. Delta, cancelled my original round trip return flight and booked another more costly flight in order to apply the bereavement benefits. I was given a rate which I was not told was a one way price. Then when I called them and told them I was confused with what had happened they told me not to worry because they could rebook me with my original cost and it would be a wash. I would not have to pay no more no less and I should be greatful. I am very disappointed in this airline for their lack of empathy and communication that was displayed during this very difficult time. I will look elsewhere before flying Delta again for adding additional stress to an already unfortunate situation.