General Platform Questions #
Q: What is The Flying Engineer?
A: The Flying Engineer is a premier directory and resource platform for the aviation and aerospace industry. We connect businesses with potential clients, partners, and industry professionals by providing a specialized platform to showcase services and expertise.
Q: Who can list on The Flying Engineer?
A: Any legitimate business or professional service provider in the aviation and aerospace industry can create a listing. This includes aircraft maintenance providers, parts suppliers, charter services, consultants, training academies, airports, and more.
Q: What geographic areas does The Flying Engineer cover?
A: We are a global platform, welcoming aviation and aerospace businesses from all countries and regions.
Q: How do users find my business on the platform?
A: Users can discover your business through category searches, location-based searches, keyword queries, or by browsing featured listings. Pilot and Engineer package holders also benefit from additional visibility through social media promotion and premium placement.
Q: Can I list multiple businesses or branches?
A: Yes, you can create separate listings for different businesses or branches. Each listing will require its own registration and package selection.
Creating and Managing Listings #
Q: How do I create a listing?
A: To create a listing, register for an account, select your preferred package (Cadet, Pilot, or Engineer), and follow the step-by-step process to input your business information, upload media, and publish your listing.
Q: What information should I include in my listing?
A: For maximum effectiveness, include your company name, logo, detailed description, contact information, website, social media links, services offered, certifications, and high-quality images of your facilities or services.
Q: How long does it take for my listing to appear after submission?
A: Free (Cadet) listings typically appear within 1-2 business days after review. Pilot and Engineer listings receive priority review and usually go live within 24 hours.
Q: Can I edit my listing after it’s published?
A: Yes, you can edit your listing at any time by logging into your account and selecting “Manage Listings” from your dashboard.
Q: How often should I update my listing?
A: We recommend reviewing and updating your listing quarterly, or whenever significant changes occur in your business.
Q: Can I include videos in my listing?
A: Video integration is available for Pilot and Engineer package holders. Cadet (free) listings do not support video content.
Package and Billing Questions #
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and bank transfers for annual package payments.
Q: Is there a contract or minimum commitment period?
A: Packages are billed annually with no minimum commitment beyond the initial year. You can cancel auto-renewal at any time.
Q: Can I upgrade my package mid-year?
A: Yes, you can upgrade your package at any time. You’ll be charged the prorated difference for the remainder of your current term.
Q: If I upgrade, how soon will the new features be available?
A: New features are typically activated within 24 hours of processing your upgrade payment.
Q: Do you offer refunds?
A: We offer a 14-day money-back guarantee for new paid subscriptions. After this period, packages are non-refundable.
Q: Will my subscription automatically renew?
A: Yes, paid packages (Pilot and Engineer) automatically renew annually. You’ll receive email reminders 30 and 7 days before renewal.
Technical Support #
Q: What browsers work best with The Flying Engineer?
A: The platform is optimized for Chrome, Firefox, Safari, and Edge (latest versions). We recommend keeping your browser updated for the best experience.
Q: Is the platform mobile-friendly?
A: Yes, The Flying Engineer is fully responsive and works on smartphones and tablets.
Q: I’m having trouble uploading images. What should I do?
A: Make sure your images are in JPG, PNG, or GIF format and under 5MB each. If problems persist, contact our support team.
Q: How do I reset my password?
A: Click the “Forgot Password” link on the login page and follow the instructions sent to your registered email address.
Q: Who can I contact for technical support?
A: For technical issues, email [email protected]. Engineer package subscribers have access to priority support.
Content and Marketing Questions #
Q: What kind of social media promotion is included in paid packages?
A: Pilot and Engineer packages include monthly promotion of your listing across our LinkedIn, Twitter, and Facebook platforms, reaching our audience of industry professionals.
Q: How do the blog article and press release features work?
A: Pilot and Engineer subscribers can submit content for consideration. Our editorial team will review, format, and publish approved content on our platform and promote it through appropriate channels.
Q: What are the specifications for banner ads?
A: Category page banner ads (Engineer package) should be 728×90 pixels for desktop and 300×250 pixels for mobile, in JPG, PNG, or GIF format, under 1MB.
Q: Can I get reports on how my listing is performing?
A: Pilot and Engineer packages include access to analytics showing views, engagement, and general visitor demographics.
Q: Can I link my social media accounts to my listing?
A: Yes, all packages allow you to link your business social media profiles to your listing.
Contact Information #
If you have questions not covered in this FAQ, please contact us:
General Inquiries: [email protected]
Technical Support: [email protected]
Billing Questions: [email protected]
Content Submissions: [email protected]
Our support team is available Monday-Friday, 9:00 AM – 5:00 PM Eastern Time.
